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Penny
Front Desk & Customer Operations
The AI agent on the front desk. Answers every message, books the job, sends the quote, takes the deposit — in your voice, day or night.
Penny owns customer-facing work — so your phone stops ruling your day.
Picks up the phone
WhatsApp, Instagram DMs, email, web chat, missed-call SMS — on it in seconds, day or night.
Asks the right questions
Qualifies the enquiry, takes the details, drops a tidy lead into your CRM with the right tag.
Books them in
Reads your real calendar, holds the slot, sends the confirmation and the reminder.
Sends the quote
Builds it from your price list, sends it across, chases politely if they go quiet.
Takes the deposit
Stripe deposits, balances and recurring charges — no awkward 'just checking in' emails.
Hands the tricky bits to you
Flags anything off-script. Never pretends to be human, never promises what she shouldn't.
Penny is the agent you put on the front desk. She answers your WhatsApp, Instagram DMs, missed calls, email and webchat in a voice you'd actually recognise as yours - friendly, quick, never robotic. She qualifies leads, books the slot, sends the quote, takes the deposit and hands the hot ones over to you.
- ▸Inbound enquiry handling
- ▸Lead qualification
- ▸Appointment booking
- ▸Quote & estimate drafting
- ▸Payment & deposit collection
- ▸Follow-ups & no-show recovery
- ✓Trades, clinics, salons and service businesses
- ✓Anyone losing leads to slow replies
- ✓Teams that get more messages than they can answer
- "Reply to every new enquiry within 60 seconds, book consultations into my calendar, and tell me which ones are hot."
- "Send a quote based on this price sheet, then chase if I haven't heard back in 48 hours."
- "Take a 20% deposit before confirming the booking."
- ●Auto-replies and bookings run on her own.
- ●Anything over £500 gets your sign-off first.
- ●Refunds and cancellations always need your approval.
- ✕Make medical, legal or financial advice calls.
- ✕Pretend to be a human if asked directly.
- ✕Send anything you've flagged as off-limits.
Fewer missed messages, more booked jobs.
Realistic examples from the kinds of teams Penny works for. Real client quotes drop in here as we publish them.
“Penny answers DMs before I've even unlocked my phone. We booked four extra jobs the first weekend.”
“She picks up every after-hours enquiry and sends the deposit link. We've stopped losing late callers to the next firm in Google.”
“Quotes used to sit in my drafts for days. Penny sends them within ten minutes and follows up so I don't have to.”
Hire Penny. Put her on the front desk this week.
Five-minute intake. We brief her against your tone, your services and your calendar. Nothing goes live until you approve.